Process and Deliverables

• Vision and Strategy.
• Research.
• Competitive Analysis.
• Persona.
• Adobe XD Prototyping.
• Collaboration with a Product Owner.
• Cross-team dependencies.
• Usability Testing.
• UI Design implementation collaboration with Front End Developers.

End-user device persona

Aternity provides real-time monitoring of remediation actions and their outcomes, allowing users to track the progress of issue resolution efforts. Additionally, users receive alerts and notifications when remediation actions are initiated or completed.

A remediation action popup window will run to fix device issues.

Challenges

Encourage user to allow to run remediation script. Users should allow the remediation action to proceed.

Solution

Provide a clear and concise message explaining what the remediation script does, emphasize the benefits of allowing the script to run. Reassure users that the script is safe and will not harm their device or data. Use simple and non-technical language to make the message easy to understand. The remediation window is designed with company colors and includes company branding.

Remediation Scripts Store

Aternity offers a handful of remediation use cases without the need to develop the scripts by yourselves. Aternity provides ready PowerShell scripts for various remediation scenarios.

Aternity provides the Remediation repository to find the shared scripts. The scripts in this repository are signed, tested, and ready for use. The repository contains scripts for both Windows and Mac devices.

Competitive Analysis

When comparing Riverbed Aternity and Nexthink in terms of remediation actions in a competitive analysis, several factors should be considered to evaluate their effectiveness and suitability for different organizational needs:

Remediation Automation:

Aternity: Offers automated remediation workflows that can help in resolving performance issues detected through its monitoring capabilities. It integrates with IT service management (ITSM) tools to automate ticket creation and resolution.

Nexthink: Excels in real-time remediation by providing actionable insights that enable IT teams to address issues promptly. It uses automation to fix common problems automatically or to guide IT support teams through resolution steps.

The Use Case

Administrators can run remediation actions from the dashboards focuses on application performance and user activities, from the Alerts Dashboard were admins can view triggered alerts and directly take actions to resolve the issues. Also from the User Experience Dashboard that provides insights into user experience metrics, facilitating remediation actions to improve performance. Remediation actions can be applied to single devices or custom group.

This screen displays the list of remediation action scripts in the table, its settings, the convenience of bulk actions, and a versatile three-dot menu offering additional operational functionalities. The “Manage Groups” link leads to a screen where an administrator can create custom groups. Devices can be grouped by device attributes or user profile details.

The three-step dialog window for creating new remediation action. The default settings come preloaded with checkered flags and the default time options.

The remediation dialog includes a search device field for applying the remediation and an automated ticket creation function within the ServiceNow service.

The remediation alert is customized with the company’s branding to instill trust in the user, encouraging them to approve the remediation. Administrators can incorporate the company’s logo and colors into the remediation settings via the branding tab.

The customized remediation alert “Clean Disk” appears.