Aternity Unified Agent
A comprehensive digital experience monitoring solution that empowers IT teams with unified visibility into device performance, application health, and user experience metrics through intelligent data collection and intuitive dashboards.
The Problem
Organizations struggled with fragmented visibility into employee digital experience across devices, applications, and network performance. IT teams needed a unified solution to proactively identify and resolve performance issues before they impacted productivity.
Key Pain Points
- ❌ Siloed monitoring tools creating blind spots
- ❌ Reactive issue discovery and resolution
- ❌ Complex setup and maintenance processes
- ❌ Limited actionable insights for IT teams
The Solution
Unified Agent, a background service that seamlessly tracks user experience by measuring application and device performance. The solution provides real-time insights into three critical performance areas: device health, application performance, and user analytics.
Solution Features
- ✅ Unified monitoring dashboard
- ✅ Proactive performance alerts
- ✅ Real-time user experience metrics
- ✅ Automated issue detection
Key Achievements
Measurable impact on user experience and operational efficiency
Research & Discovery
Understanding the needs of IT professionals and the challenges they face in monitoring digital experience.
👥 User Interviews
Conducted 12 in-depth interviews with IT administrators, help desk personnel, and system engineers across different organization sizes.
- 78% struggle with siloed monitoring tools
- Need real-time visibility into user experience
- Want proactive issue identification
- Require actionable performance insights
📈 Analytics Review
Analyzed existing system performance data and user behavior patterns to identify key metrics and pain points.
- Average resolution time: 4.2 hours
- 65% of issues discovered reactively
- Multiple tools increase complexity by 40%
- User satisfaction drops 23% during incidents
👁️ Competitive Analysis
Evaluated 8 competing solutions to understand market standards, identify gaps, and find opportunities for differentiation.
- Most solutions lack unified dashboard
- Complex setup processes common
- Limited real-time alerting capabilities
- Poor mobile experience across platforms
UX Design Process
A systematic approach to understanding user needs and creating effective solutions
Research & Discovery
User interviews, competitive analysis, and stakeholder workshops to understand pain points and requirements.
User Personas & Journey
Developed detailed personas for IT administrators, help desk teams, and end users to guide design decisions.
Information Architecture
Created intuitive navigation structures and data hierarchies for complex monitoring dashboards.
Wireframing & Prototyping
Iterative design process from low-fi wireframes to high-fidelity interactive prototypes.
Usability Testing
Conducted multiple rounds of user testing to validate design decisions and identify improvements.
Implementation & Handoff
Collaborated with development teams to ensure design fidelity and optimal user experience delivery.
Channel Priorities
Prioritize Channels
Implement a system to prioritize channels based on their importance or urgency. This could involve categorizing channels into tiers (e.g., Stable, Staging, Beta, Alpha, Excluded Devices) and allowing administrators to assign priority levels to each channel.
Device-Channel Mapping
Provide a clear visualization by coloring device chips. Administrators can see which devices are associated with each channel. This helps them understand the impact of channel priorities on device deployment and management.
Device Grouping
Automated Grouping
Implement an automated grouping feature that categorizes devices based on predefined criteria such as location, operation system, and device type. This helps administrators efficiently manage large numbers of devices by organizing them into logical groups.
Customizable Groups
Allow administrators to create custom device groups based on their organization’s specific requirements. This flexibility enables them to tailor device grouping to match their workflow and organizational structure.
Group Management Tools
Provide tools for administrators to easily manage device groups, such as bulk editing options, group-based policies, and dynamic group membership based on criteria like device attributes or usage patterns. This simplifies device management tasks and ensures consistency across device groups.
Creating custom groups using operators
Designing an effective user experience for creating custom groups using operators requires thoughtful consideration of both UX and UI challenges. Providing clear, intuitive ways for users to select operators, define criteria, and visualize group compositions will enhance usability. Incorporating features like drag-and-drop functionality, deleting, and error handling mechanisms can help users efficiently create and manage custom groups.
Use Case
On the main screen of the Unified Agent modules, users can view a comprehensive dashboard presenting key information. This includes the total number of devices where each module is installed, visually represented with a pie chart showcasing installation statuses. Additionally, a bar graph indicates the distribution and availability of licenses, accompanied by a prominent call-to-action button enabling quick installation of any module that is not yet installed. This design aims to provide users with clear insights and actionable options for managing and deploying modules effectively.
The screenshot above demonstrates how to add groups to the stable channel, displaying device statuses, errors, and options for bulk actions.
